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00:00The number of lost items in a year is 2,979,000.
00:10And the amount of cash lost is 22.8 billion yen.
00:21What are you looking for?
00:24Is it hard to find?
00:27Why don't you aim for zero lost items with a novel idea?
00:34We visited Nihonbashi, Tokyo.
00:38This is the office of FIND.
00:43The person who welcomed us was...
00:45Hello!
00:47I'm Takashima from FIND. Nice to meet you.
00:51Representative Takashima Akira, 36 years old.
00:55Established in 2021, there are about 50 employees.
00:59The average age is 35 years old.
01:03What is FIND's business?
01:07FIND is a service that manages and searches for lost items digitally.
01:15It seems to be a service to find lost items from a smartphone.
01:1924 companies are introduced nationwide, including stations and commercial facilities.
01:24Approximately 2,300 locations.
01:26Oh, that's a lot.
01:30Many companies such as Keio Electric and Takashimaya are also introduced.
01:36Taxis must be a good match.
01:40This is a summary of FIND.
01:43The three companies are connected by cloud.
01:48First, how does the owner use FIND?
01:53Everyone doesn't know about FIND.
01:56Our guide is posted on the company's website.
02:03Searching for lost items is done from the homepage.
02:08When you tap on the screen to search for lost items, the message app LINE is activated.
02:14This is the question form.
02:17And the item to add this image.
02:20What is this?
02:23If you add an image, the probability of finding lost items will double or triple.
02:30Upload a photo of the earphone in the smartphone.
02:34Then...
02:38The text is automatically entered.
02:41What is this?
02:44Wow!
02:46Amazing!
02:48The image shows the location of the item.
02:52We use AI to find the item.
02:56The efficiency of the search improves dramatically.
03:00What is the biggest strength of FIND?
03:03AI.
03:06Even in the earphones, the AI detects the item and identifies it.
03:16This is the screen of FIND.
03:19The owner of the item finds the item from the list.
03:26Then, the two companies communicate with each other.
03:31FIND
03:33Besides AI, there is another strength of FIND.
03:37That is...
03:39I'm sorry. I may have dropped something in the taxi.
03:45Many items are lost because they don't know where they were dropped.
03:50So, the traditional way is to ask each location.
03:56Each location has its owner.
04:02That's the challenge.
04:05If you find a lost item, you can search the entire country.
04:10That's the system.
04:13What does it mean to search the entire country?
04:18For example, in the case of Hakata Station,
04:21there are 7 facilities including stations and department stores.
04:27In Hakata Station, FIND is installed in 4 locations.
04:31So, the dropper can find the item at once.
04:36That's the strength of FIND.
04:39Wow, it's a great business.
04:43Next is the introduction company.
04:47Osaka Metro
04:49We collect items from all stations in Osaka Metro.
04:55Osaka Metro runs all stations in Osaka.
04:58More than 2.4 million people use it every day.
05:02There are many items.
05:0620,000 items a month.
05:08On average, 650 items are dropped every day.
05:12Some people forgot the shoes they just bought.
05:16And...
05:18Matsubazue arrived today.
05:21I don't know how I bought it.
05:27There are a lot of postcards in the refrigerator.
05:31What's inside?
05:33When food arrives, we store it here.
05:37Is this also a dropped item?
05:40Yes, these are all dropped items.
05:45Food is stored in the refrigerator so that it doesn't get damaged.
05:49The company spends time and effort on dropped items that are not even 1 yen.
05:54The expiration date is short.
05:57Also, in Osaka Metro, there was a problem like this.
06:02It is difficult to connect phone inquiries.
06:05We have received many opinions from customers.
06:08In the old system, it was managed on a text-based basis,
06:11so it was not able to respond quickly.
06:15The remnant is this large amount of paper in the cabinet.
06:20Before the introduction of FIND,
06:22data was entered on the phone,
06:24and the contents were stored in paper.
06:29Last October,
06:31the management of dropped items was changed from analog to digital.
06:36What is the job?
06:38Employees carry their smartphones and search for dropped items.
06:42Could it be?
06:44Based on the photo, the AI automatically inputs the text information.
06:49I'm grateful for this.
06:51Yes, FIND's AI is also used here.
06:56It takes a photo of a dropped item and cuts the time for data input.
07:01And it is also connected to paperless.
07:04As a result, the response rate of phone inquiries from dropped items
07:09was improved from 30% to 90%.
07:13It led to customer satisfaction.
07:17And what is the satisfaction of employees?
07:21This is 100%.
07:25In digital, employees also smile like this.
07:28Good, good.
07:30And in FIND,
07:33about 1,000 inquiries come in a day.
07:37And here's a question.
07:39Is this the number of staff?
07:42Isn't it AI?
07:44About 20 operators are working in Tokyo and Osaka.
07:52About 20 operators are stationed all over the country.
07:57One of them is Mr. Komiya, who lives in Tokyo.
08:01Yes, I have the impression that there are a lot of housewives and mothers.
08:07I think it's important to continue working if it's easy to work.
08:14Operators range from students to people in their 60s.
08:18It seems that they have jobs that suit their time.
08:22It can also be said that FIND is a service that is good for taking a walk with the dropper, the input point, and the worker.
08:28Representative Takashima made the service.
08:31And his own experience is a hint.
08:34That's right.
08:37The trigger is this bag.
08:42Oh, my God.
08:44It's a big dropper.
08:46It goes back to one night four years ago.
08:49Isn't it recent?
08:51Cheers!
08:55Representative Takashima was drinking alcohol at the destination.
08:59He likes to drink alcohol.
09:01It was the destination, so he removed the dropper.
09:06It was fun.
09:08It was fun.
09:10Yes, this dropper is the trigger for the birth of the business.
09:15It's amazing.
09:17In addition to the store, for example, you can take a taxi or take a train.
09:22You can make a phone call there.
09:24People who make a phone call seem to be very busy.
09:27I felt that this was a big challenge.
09:29You're surprisingly calm.
09:31That's right.
09:37The bag was found a week later.
09:40It took a week.
09:41Of course, the company at the time was very angry.
09:45There must be other people who are in trouble with droppers.
09:48You can make this a business.
09:51That's a great idea.
09:53The year he dropped the bag.
09:55He left the company and started a find company.
09:59The co-owner was Mr. Wada, who was a former business partner.
10:04He's a business partner.
10:05And they're the same age.
10:08It's the beginning of a drunken dropper.
10:10If he wasn't a drinker, he wouldn't have met this business.
10:14I'm grateful, but I want him to be careful about his health.
10:19Mr. Takashima collects funds.
10:21And Mr. Wada is looking for a place to put it.
10:24That's their job.
10:26As a result, a find was decided at the Outlet Mall in Koutei Airport this year.
10:33The return of the same-age duo has just begun.
10:38However, the number of droppers in Japan is only a few percent.
10:46In a few years, it will increase to 40 to 50%.
10:49It will be a social infrastructure that represents Japan.
10:52I want to be able to solve the necessary problems.
10:56Good morning. I'm Terasu Tokio.
10:58Nice to meet you.
10:59Nice to meet you.
11:00I'm Takashima, the founder.
11:02Nice to meet you.
11:04How did you start this business?
11:11Actually, I haven't received a single yen from the dropper.
11:17I receive a monthly fee of about 800,000 yen from the company.
11:24I can afford it.
11:28How did you decide on this?
11:31If it's 1000, it's at least 500,000 yen.
11:34If it's a railroad, it's about 2 million yen a month.
11:37I have a table with such a fee.
11:40So, depending on the size of the facility, the price will go up or down.
11:44That's right.
11:46I'm going to try to experience how the find is used.
11:53Experience the find with the setting of dropping a computer in a national park.
11:58The landmark is this large number of stickers.
12:01Please add an image.
12:03Yes, I will.
12:04Click.
12:05Click the photo library.
12:07This one.
12:08This is it.
12:09My computer.
12:10Please choose two.
12:11The AI automatically inputs information from the image.
12:15It is well aware of the characteristics of a computer with a large number of stickers and a national park.
12:21This time, there are a lot of stickers, so I think it's easy to find.
12:27It's a little embarrassing to say Tokyo.
12:32And this is the screen that the find operator sees.
12:36Just by pressing the button to search for something you've forgotten, a national park computer will appear in the first candidate.
12:42The image is really characteristic.
12:45AI image recognition is the only way to find it.
12:49Wow.
12:50Wow.
12:51For example, if Mr. Kokun was asked to find a computer with no stickers and this one had no stickers, he wouldn't know.
12:58So I asked Mr. Kokun, who said he didn't know, in the chat,
13:01where he was from and where he had lost his memory.
13:06Where do you have a scar?
13:08You can ask that.
13:12Either way, it's better to put a lot of stickers on your computer.
13:15It's better to put it on.
13:18From now on, we'll take a look at the secrets of business from Mr. Kokun's point of view.
13:23First of all, he lost something like this when he was young.
13:29Are you a freeter?
13:30Yes.
13:31To be in a band?
13:33Yes.
13:34Are you a guitarist and a vocalist?
13:36That's right. I'm a guitarist and a vocalist.
13:37What's the name of the band?
13:39It's called Tasmanian Baby.
13:42It's really embarrassing.
13:44Tasmanian Baby.
13:45Yes.
13:46It's like a youth drop.
13:47It's like a youth drop.
13:49That's what people say in Taiwan.
13:51That's right. I wanted to go there.
13:56After the Great East Japan Earthquake, the band was disbanded because they couldn't continue their music activities.
14:01And a first-class company joined the band.
14:05Did you already have a job?
14:09I wanted to start a business in the future.
14:11I see.
14:12I joined a company called Oryx, which is in charge of various public relations and sales.
14:17And I worked with a startup company.
14:22I was watching closely that 10 companies suddenly became 200.
14:27I thought I wanted to do it myself.
14:30That's how I got started.
14:33He started FIND in 2021 because of his experience of losing things.
14:39Did you have a business model from the beginning?
14:44I decided to look for things to lose.
14:47For example, I tried to make a matching app for C2C.
14:52I also tried to do a service like a drop consulting service for people from overseas.
14:57But it didn't work at all.
15:00He was desperate to start a business, but he said he was waiting for the days of hell.
15:06Of course, the sales were zero.
15:09Our employee benefits were zero yen.
15:12I sold everything I had at that time.
15:16I also sold my car.
15:18I also sold my rice cake.
15:20I also bought a card loan.
15:23Really?
15:25That's a lot of money.
15:28For a year, the sales were zero yen.
15:31He started a private life.
15:34You've failed twice.
15:37C2C and overseas.
15:41Did you often give up?
15:43Yes.
15:44I was confident that there was no service that could solve the problems I had lost.
15:52I couldn't start a business, but I was confident in my tasks.
15:57And three years ago, the day of hell came.
16:02It was...
16:04I met a railroad company.
16:06At first, I was in charge of KEO Electric Railway.
16:09I worked with them.
16:12I realized how much effort they put in to keep the refrigerators and washing machines.
16:21I thought that if I improved my experience, I could make a world where I could always find what I lost.
16:28That's how I got to my current business.
16:31Did you feel more confident when you teamed up with KEO Electric Railway?
16:35That's right.
16:37I couldn't do it alone.
16:39It was thanks to KEO Electric Railway and JR Kyushu.
16:45With KEO Electric Railway, the number of customers has increased.
16:49And the sales are...
16:5230 million yen in the second year.
16:54100 million yen in the third year.
16:56It's expected to be 300 million yen this year.
17:01Mr. Takashima, who runs a drop-off business,
17:05is thinking of a new business with a drop-off that he can't return.
17:12I visited the office of FIND again.
17:15Then, Mr. Takashima said...
17:24It's like a decision.
17:26What's going to happen?
17:31It's amazing.
17:33This is a new business.
17:42I visited the office of FIND again.
17:44Then, Mr. Takashima said...
17:53It's like a decision.
17:55What's going to happen?
18:00This is all a drop-off.
18:03The owner was unknown.
18:06I couldn't return it to the owner.
18:11There are a lot of drop-offs on the desk.
18:16There is also a new pouch inside.
18:20What is the new business of FIND?
18:25I'm selling drop-offs that Mr. Mercari couldn't find.
18:33It's a new business to sell drop-offs again.
18:38It's a big company.
18:42I thought I could contribute to the reduction of waste and the utilization of resources.
18:48I'm looking forward to the further expansion of the youth culture.
18:53There are also drop-offs that seem to be eye-catching, such as high-end brands and Kikinzoku.
18:59I wonder what they were doing.
19:01Who owns the drop-off?
19:05It's been three months.
19:08The ownership of the drop-off has returned to the company.
19:12The company is in trouble.
19:15The drop-off is classified as a foreign object.
19:18Except for cheap things such as umbrellas,
19:21unless the ownership of the drop-off is given up, it will be transferred to the company.
19:28The number of drop-offs is increasing every day.
19:30And there is a limit to the warehouse.
19:33In addition, it costs money to throw it away.
19:36It's bad for the environment.
19:38The drop-off with the ownership of the drop-off was just a drop-off.
19:43And it seems that not only FIND can make a profit in this business.
19:49We also welcome companies.
19:51We would like to welcome the management of the drop-off, which has not been sold for a single yen so far.
20:02Here is the structure of the new business.
20:04The drop-off that the owner did not appear is sold to FIND.
20:08Then it is inspected and packaged and sold at Mercari.
20:12The increased amount of money is divided by the source of the drop-off.
20:18That's right.
20:19A new business was born with the idea of changing troublesome things into opportunities.
20:27This is amazing.
20:31There may have been a negative image of drop-offs.
20:34However, it is a form of connecting it as a place of gratitude.
20:37We call it a circulation service.
20:41We would like to make a trick to connect the place of gratitude through this circulation service.
20:49What do you think will happen to FIND in the future?
20:52In fact, the management of things is still in trouble.
20:55For example, we would like to make a storage like a FIND center.
20:58We would like to store all the things of the company.
21:01We would like to receive the storage from the police.
21:05There was a phenomenon of the drop-off of meteorites.
21:07We would like to make all the things of the drop-off a meteorite.
21:10FIND will appear there.
21:12Next, it will be a meteorite of a special object.
21:14But after 10 years, we will use the name FIND as if it were natural.
21:19It's like a verb like Google.
21:22It's like, I found it.
21:23I also found it.
21:25That's right.
21:26You will be able to hear it.
21:27That's great.
21:28That's great.
21:29I think everyone has forgotten something.
21:33I also forgot my smartphone in the taxi.
21:37I took a taxi with MATSUOKA.
21:41Just like TAKASHIMA,
21:43I forgot my smartphone in the taxi while I was drinking alcohol.
21:50I asked MATSUOKA to call my cell phone.
21:54Then the driver came out.
21:57He said,
21:59Did you see MATSUOKA?
22:02For me, FIND is MATSUOKA.
22:11Next time, we will take care of insurance.
22:17We will talk about insurance.
22:19I'm really excited.
22:21I'm excited, too.
22:24Insurance claims can be solved smartly by you and KOKUBUN TAICHI.
22:30I think it's good because I can fill in the information gap.
22:33That's why it's an insurance policy.