Ten energy suppliers have paid out around £7 million in compensation and refunds after an error led to some customers being overcharged, the energy watchdog has said. Industry regulator Ofgem said the compensation and refunds will have been paid out to more than 34,000 customers. It said this included more than 20,000 customers at the UK’s largest supplier Octopus Energy, which paid out £2.64 million in refunds and made a £546,278 goodwill payment. The error also impacted customers at Utility Warehouse, Ovo Energy, So Energy, Outfox The Market, Ecotricity, E.On Next, Tru Energy, Rebel Energy and EDF Energy.
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00:00Hello, I'm Greg Wright of the Yorkshire Post.
00:04Ten energy suppliers have paid out around £7 million in compensation and refunds
00:11after a mistake led to some customers being overcharged.
00:15The industry regulator Ofgem said the compensation and refunds
00:20would have been paid out to more than 34,000 customers.
00:24It said this included more than 20,000 customers
00:27at the UK's largest supplier, Octopus Energy,
00:30which paid out £2.64 million in refunds
00:33and made a £546,278 goodwill payment.
00:39The error also affected customers at Utility Warehouse,
00:44Oho Energy, So Energy, Outfoxer Market,
00:48Eco Autricity, Eon Next, True Energy, Rebel Energy and EDF Energy.