Call The Bailiffs Time To Pay Up S01E03
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00:01We're high-core enforcement agents, we've got high corporate, I'd like to sort this out face to face.
00:06Debts of over £12 billion are owed to people across the UK.
00:12£1200, I never got it back.
00:14And many of them struggle to get paid what they're due.
00:18It now looks like she's avoiding to deal with this matter.
00:21When all other attempts to settle a debt have failed.
00:24OK, so new jobs.
00:26Specialist enforcement agents are called in to recover what's owed.
00:29Your time of expiry has come.
00:31Armed with a High Court writ.
00:33All check-in debts are going to be closed until this matters resolved.
00:36The agents have the authority.
00:38Do you think we're doing something to let you go? Call the plate.
00:40Expertise.
00:42Everyone can be found. Where is he?
00:44And the backup.
00:45We've made contact, we know they're there.
00:47To settle debts that no one else can.
00:50Our agents use as a last chance saloon.
00:52They take payments in cash.
00:54£6200.
00:56Or seize and sell possessions.
00:58The car's been taken control of.
01:00I need to go on.
01:01To finally get the debt paid.
01:03This is 70 grand here.
01:05In these unprecedented times, agents are busier than ever.
01:10Oh, wanna put it in me?
01:11But the challenge to recover the money from those that won't pay.
01:14Doesn't need to be this difficult, is it?
01:15No.
01:16Well, I think it won't be this long.
01:17Has never.
01:18Sam, don't touch me.
01:19Been greater.
01:20He's going to call his brothers.
01:21I don't think it's to pay.
01:22Enforcement agents with high court writs.
01:23Right.
01:24Ready?
01:25Yeah.
01:26Are on the front line of debt recovery in the UK.
01:27A lot of people are like, how can you do your job?
01:28Hello there, can you come to the door please?
01:29I turn it around on them.
01:30If you are owed money, how are you going to get your money back?
01:34Hi there, do you do deliveries?
02:01If we come to the shop, can we buy a pizza?
02:05Perfect, thank you.
02:08Today, agents Mark and Virgil are looking to settle the debt owed by a restaurant.
02:15Pineapple or no pineapple.
02:17Come on, that's wrong pineapple on pizza.
02:20The business owes nearly £3,000 to a company that supplies mozzarella cheese.
02:26We've always had a number of cases for unpaid supplies.
02:30If it's a smaller business, they don't get the money in, how can they pay their bills?
02:34When we get payment in full for them, they are so grateful.
02:41Come on.
02:42A high court writ gives agents the authority to use reasonable force to gain entry to commercial premises.
02:51Can you get the manager on the phone, please?
03:00A chef working at the restaurant gets someone he says is called Martino on the phone.
03:09Hi there.
03:10We have a high court writ for your restaurant, sir.
03:14What is the name of the restaurant?
03:15It's passion and traditione via anima cuore.
03:19No, we just kept the name.
03:21The company is being sold, you know?
03:24Virgil asks if the man knows the mozzarella company.
03:27No, no, not really.
03:29They provide cheese for you, sir?
03:31No, no, no.
03:32Although he is trading under the name of the restaurant on the high court writ,
03:37the man claims the actual business who owes the money no longer exists.
03:43Okay.
03:44But Virgil needs to see proof that the man is not connected to the debt.
03:50Can you send us the business rates, please, and the lease agreement?
03:53If you want, sir, I can send you everything for tomorrow.
03:56No, it needs to be now, sir, because we have a real issue by the high court.
04:00Sir, I never received anything from the court, sir.
04:02Sir, there's a bill outstanding of £2,207.97.
04:07If we don't receive any evidence that we talked about,
04:12or if this bill is not paid in the next 20 minutes,
04:15we will have to remove items.
04:17There is no way.
04:18You can go against me and touch anything there.
04:20Send me some documents, and then we'll talk.
04:22Up until then, I can do my job.
04:25Okay?
04:26If the agents find enough evidence to believe that the man running the restaurant
04:32is responsible for the debt, they could seize assets to help recover what's owed.
04:38The fellows have paperwork suggesting the company is here.
04:42It's kept the name, and it's all different companies, so it's trading outside.
04:46So, basically, he's just keep rolling the company, building up debts, putting in another company.
04:51The paperwork shows someone called Mustafa is connected to the company liable for the debt.
04:58And Virgil has suspicions about the true identity of Martino.
05:03The chef gave me on the phone a chap named Martino, but on his phone it said Mustafa.
05:09Basically, Martino is supposed to be the new owner, and Mustafa is the old one.
05:14But I'm 99% sure it's the same.
05:17We found letters opened, and his statement hasn't received it.
05:22So, I think now he tells us, take a pinch of salt.
05:25Hello?
05:26Hello?
05:27Hello?
05:28Yes, sir.
05:29What's your name, sir?
05:30Martino.
05:31Okay, but over here on this phone, I have Mustafa.
05:32And Mustafa is the director...
05:34Yeah, that is not me.
05:35Yeah, no, I think it's you.
05:37Hi, I'm telling you, that is not me.
05:40Mustafa!
05:42Okay.
05:43Mr. Martino.
05:44You said that you have no letters from us.
05:57Yes, there are.
05:58There is a letter from us.
05:59And it's exactly the matter that we are here about.
06:02Okay.
06:03Okay?
06:04So, you don't know what it's about, sir.
06:05Okay?
06:06So, can this get paid at $2,207?
06:10Okay, sir.
06:11Okay, bye.
06:12Okay, bye.
06:13Okay, bye.
06:14With no offer of payment, the agents start to look for goods they might be able to remove.
06:21That thing, yeah, is worth three and a half grand.
06:25Pizza oven's worth something as well.
06:27Then, someone calls back.
06:29Why don't you two try and raise some funds?
06:32Otherwise, we're going to have to start removing assets.
06:34Remove whatever.
06:35Remove whatever.
06:36Okay.
06:37Go.
06:38Go.
06:39Okay.
06:41Because you're just stealing.
06:42Listen, I'm not stealing.
06:43I'm a higher court.
06:44You're just stealing.
06:45You're just stealing.
06:46Because there's nothing to do with me.
06:47The only reason I'm here is because you haven't paid your cheese bill.
06:53£58,405.
06:56When agents set forth to recover money somebody's owed.
07:00Now, do you have the facility to get this paid, sir?
07:03They will encounter people who aren't able to pay.
07:06It's quite a lot of money, isn't it?
07:07It's like £33,000.
07:09When they do, sometimes they help set up payment plans.
07:13What can you realistically pay each week or month?
07:16So long as these are stuck to, everyone benefits.
07:20If you work with us, we can work with you.
07:23KC and Alex have been working with a mother and daughter who owe over £5,000 in unpaid rent from a previous address.
07:38Southampton.
07:40Southampton.
07:41Southampton.
07:42The agents managed to negotiate an agreement for them to pay back the money in instalments of £100 a month.
07:51But the payments have stopped and so have the cause.
07:54They keep on, um, defaulting and then you ring them and they never ring back.
07:58It's just an absolute nightmare.
07:59Yeah.
08:00So today they plan to up the ante.
08:08Go.
08:09We're clamping the vehicle because we know it's the owners.
08:20Hi, Bubba.
08:21How are you?
08:22Nice to meet you.
08:23Hi, buddy.
08:24Hi, buddy.
08:25Hey.
08:26Hello.
08:27The mother and daughter appear.
08:30You know us.
08:31We're here to talk to you about what's going on with the debt.
08:33So in regards to this, they're sending debt.
08:36It's missed too many times.
08:37We've had to come up again for the third time now to try to get the payment.
08:40The car has been taken control of.
08:42Oh, because I need to walk.
08:44My God.
08:45That's why.
08:46That's why.
08:47There's too many missed payments.
08:49Okay.
08:50Let's go somewhere.
08:52Right.
08:53If somebody there had just called, you know, that's what we kept telling you.
08:57Just don't bury your head in the sand.
08:58Just talk to me.
08:59Do you know what I mean?
09:00So now they expect us to go in and look to remove goods.
09:03We've been trained to look for the vulnerability in people and actually go to their house and
09:07see what it is we could do to help them more than, you know, looking around and trying
09:11to take things that are important to them.
09:13I'll show you my pay sleep right now.
09:14What's going on?
09:15We try to kind of figure out what we can do so they don't find themselves even in
09:20deeper and deeper debt.
09:21In relation to this, because we've had no contact with you, that's why they've told
09:25us to come and take the car away.
09:27Okay?
09:28Two payments of a hundred pounds were made, but then they stopped.
09:33Two times, we pay everything.
09:35One second, again.
09:37Because you have to pay the whole amount, but we pay it monthly.
09:40We left another letter and said, please just call us.
09:42I didn't actually see that to be fair.
09:43Okay, but we did leave it.
09:44I've got no credit on my phone.
09:45Okay.
09:46I'm working six things a week.
09:47Yeah.
09:48Yeah.
09:49We always said, we always said call us.
09:50A hundred of it.
09:51We always said call us collect.
09:52No matter what, we would, we would talk to you.
09:53Well, I can't pay you anything today anyway.
09:55It's Thursday.
09:56Right.
09:57The way they're looking at it now is they want it all.
09:59Are they going to have us look to move the car, take goods in the house?
10:01Well, if you take the car.
10:02I know you can't work.
10:03I know, I understand that.
10:04So I think empathy is a big thing.
10:06Realising who needs help, who doesn't.
10:08Where we can help them and where we can't.
10:11And I think keeping it equal helps for everybody.
10:13I haven't even got anything today.
10:15But do you know what you do?
10:16Do you know what you do?
10:17One of you ring us and say, leave my pay slip.
10:19None of us got actually any credit on our phones.
10:22If you don't, if you don't tell me, what am I supposed to do?
10:25I can't do anything to help you, can I?
10:26But just one, one little message from anyone says,
10:29we know that we owe the money, missed the payment.
10:31We've got a problem.
10:32Can you call us?
10:33And we'll call you and we'll sort it out.
10:36It's clear the women won't be able to pay the debt in full today.
10:41Yeah, no, I get it.
10:43Well, we have to figure out what we're going to do with them
10:45because they've got both showing us their accounts with nothing in it.
10:47She's worked 30 hours a week.
10:48Well, how much have they got?
10:49Nothing.
10:50But the agents still have a responsibility to the person
10:54who's owed the money to look at every possible option.
10:58It can be tough sometimes when you see how it affects people.
11:04But at the end of the day, someone's owed the money.
11:08The mother is really angry because it's the car she used to get to work.
11:12And, of course, if they can't get to work and they can't earn money,
11:15then they can't pay the debt anymore.
11:17So it's a bit of a catch-22 situation.
11:18They just simply don't have, you know, excess funds available
11:22to pay a debt of more than five and a half grand.
11:25Yeah, it's a difficult case.
11:31Coming up...
11:32I can't let anyone in the shop. I don't know who you are, do I?
11:34Clearing up an identity crisis.
11:36Who is it? I must have thought. I must have thought.
11:38But putting a name to a face...
11:40Are you the only one in the property?
11:42Can't answer that either.
11:43...is a tough challenge for KC and Alex.
11:46Why are you being so difficult, mate?
11:48There's been two payments. So now it's down to five, six, six, five.
12:07Yeah.
12:08Alex and KC are trying to help her mother and daughter
12:12get on top of her debt they're struggling to pay.
12:15How much can we raise now?
12:17Yeah.
12:18Five pounds.
12:19Yeah, she's got five pounds.
12:20The issue with this family is that they actually don't have any money.
12:25Sometimes you're standing in front of someone who owes 5,000 pounds
12:28and they are perhaps struggling for money.
12:32Yeah, I get it.
12:33You've then got to look at how best to resolve it
12:37because if you don't try and resolve it,
12:39the person who's owed the money ends up out of pocket.
12:42So it's a difficult one.
12:47As we've just explained to them, if you don't do anything about it,
12:50then this is what happens.
12:51And what they've done is, instead of contacting us to say,
12:55I'm struggling, I haven't got the money, I've only got 20 quid,
12:58they've done nothing.
13:00Is there a date that you might be able to come up with some money?
13:03Like, to catch up, even if it's 100 quid?
13:05When somebody owes money, it doesn't necessarily mean that they can afford to pay that money.
13:10I can't be left in today.
13:11OK, that's fine.
13:12Tomorrow she gets paid.
13:13What?
13:14So is there anything that we can do tomorrow, then?
13:16If we can help them figure out a way, a pathway that they can go towards
13:19to get themselves out of debt is the best way to help somebody, I think.
13:23We're willing to give you one more chance, but that's all we can do.
13:25I'll pay you 100 tomorrow.
13:26That's fine.
13:27Can we do you a deal?
13:28If you remain in communication with us, OK, we will quite happily carry on with an arrangement.
13:33So tomorrow you can pay 100.
13:35With an agreement to get the payment plan back on track, the car stays put.
13:41OK, so, we've agreed.
13:44We're going to continue trying to keep you on this 100 pounds, right?
13:47All right, we'll see you then.
13:48See you later.
13:49See you tomorrow.
13:50I know where you live, right?
13:52So...
13:53No, see, you love me.
13:54You love me every time.
13:56That's what I'm saying, see?
14:02Oh, well, that was fun.
14:03I feel like they needed time, and that's why we've continued to give them more and more time
14:07to try to pay it off.
14:09If this doesn't get paid, we will come back, and we've given them the notice
14:12that it will be the full force of the action.
14:20A bit of luck on that, don't they?
14:21It's good that we eat, because otherwise we would order pizza.
14:24Agents Fergin and Mark are at a pizza restaurant, gathering evidence that connects the business
14:30operating there to a mozzarella supplier who hasn't been paid.
14:35Oh, I'm impressed.
14:36This is good.
14:37It's all in the dough.
14:38They've been told the company responsible for the debt no longer exists, and although
14:44they're operating under the same name, the manager says they know nothing about the outstanding bill.
14:51Oh, my God.
14:52Check what I found.
14:54What?
14:55Oh, come on.
14:56I do not deal with ABC.
14:59Let me have a look at them.
15:01That is gold.
15:02Oh, brilliant.
15:04This is the county court claim that we hear about.
15:07It makes him a lawyer.
15:09It makes the job worth it, you know?
15:11Cops and robbers.
15:12Cops and robbers.
15:13That's gold.
15:14Absolute gold.
15:19But the person they've been told is the manager is still claiming he's not responsible.
15:24The case has been heard, all right?
15:26The case has been heard, but it needs to be adjourned, because it's nothing to do with me.
15:31You said that you haven't received the paperwork, and we've actually found the paperwork.
15:35The man says he'll come to the restaurant to deal with them face to face.
15:40The main person is on route.
15:42He'll come in puffing his chest up as normal.
15:45Half an hour later...
15:47Hello.
15:48Hello, sir.
15:49Hi.
15:50Hello.
15:51Who are you?
15:52Hello.
15:53Who are you?
15:54Who are you?
15:55I can't let anyone in the shop.
15:56I don't know who you are, do I?
15:57No.
15:58No, you don't need to see.
15:59Who is it?
16:00Mustafa.
16:01Mustafa.
16:02You see Mustafa?
16:03Mustafa?
16:04Have we spoken to you on the phone, yeah?
16:05No.
16:06You spoke to me with my colleague.
16:07Is this Mustafa?
16:08Yeah.
16:09Come here.
16:10The agents have found paperwork connected to the business that owes the money, with the
16:13name Mustafa written on it.
16:15Sir.
16:16They show him the correspondence relating to the debt.
16:20Yeah.
16:21Okay.
16:22This is the hard force.
16:23Okay.
16:24This is a scammer.
16:25Who?
16:26This guy.
16:27But he maintains he knows nothing about it.
16:30So don't come here.
16:31Yeah, but you do receive a lot of correspondence here in your name.
16:33Did you see things open?
16:35Yeah.
16:36There's a lot of things open with your name.
16:39To pay the debt off, the agents can seize and sell assets they believe are the property of a business that owes the money.
16:47Okay.
16:48Machine.
16:499,130.
16:50Right.
16:51Who does this account belong to?
16:52Me.
16:53Mark and Virgil send all their evidence to the office and request the green light to proceed.
17:02For me, when I remove, I got to feel comfortable going in front of a judge.
17:08As long as I have that, I got no problem.
17:10His showed me his bank count showing the money going out from his bank count for a few machines, a few purchases.
17:17He said, you can get the invoices.
17:19So I'm just waiting for a call to see what the score is.
17:23I showed them that all the machines belong to the company and it's nothing to do with me.
17:28I showed them the invoices, my lease agreement and everything and I don't have no issues.
17:34And I'm completely right.
17:36The agents wait outside for a decision from the high court enforcement officer in charge.
17:43They need to do further investigation because they don't have, they didn't investigate properly.
17:48But I'm telling you, this invoice that they are saying 1,000 something pound, there is nothing to do with me.
17:55Enforcement agents know that asking people for money can provoke all sorts of reactions.
18:09Can I have a word with you?
18:10Let's end this.
18:11Surely you want to end this.
18:13Some cases are resolved quickly.
18:162,204 pounds 50 has landed in our account.
18:20Another satisfied customer.
18:22Others take a lot more effort.
18:25He's definitely been a very naughty boy, this one.
18:28It's very rare when you meet somebody, knock on the door and they'll tell you,
18:32OK mate, I'll pay you the money. Very rare. Everybody will try.
18:40This guy has annoyed me more than anyone else in the years I've been doing this job.
18:45Casey and Alex are trying to resolve a case involving a substantial debt owed to a lawyer.
18:52But so far, their attempts have been unsuccessful.
18:57He not only has evaded us, he has called the police to claim that not only are we harassing him, but we are attempting to break into his property.
19:09So he's basically tried everything he possibly can in order to get rid of us.
19:15Little does he know that that is completely the opposite of what will happen.
19:20Yeah.
19:21Today, if they can't secure payment, they will look to seize assets in order to get the bill paid.
19:32Hello sir, can you come downstairs please? Just seeing you in the window.
19:35Hello, can you come to the door please? Just need a quick word sir.
19:41Do you want to open the window and speak to me? I mean that would be easier, at least face to face would be a little bit better.
19:46As Casey can only discuss a case with the person named on the High Court writ, the first thing she must do is confirm the man's identity.
19:56I'm only here to help you.
19:58Well, if you can't answer it then I can't talk about it mate. Are you the only one in the property?
20:02I can't answer that either. Like why are you being so difficult mate? Can you just talk to me like a person?
20:08Because if not, this is just a waste of time.
20:11Okay, perfect. Right, so Alex, he's not going to tell me who he is.
20:14Oh, we'll take his car.
20:15He doesn't want to speak to him, we'll take his car. That's fine, thank you sir.
20:18He's saying he can't tell me who he is, because you know it's him.
20:21So at this point, if there's nothing else we can do, whether we take control of anything is good.
20:25He drives a black Porsche Cayenne.
20:27If the agents can find property they believe belongs to the person who owes the money, they can seize it to help clear what's owed.
20:37You have to be a good investigator, you have to be able to, you know, look outside the box.
20:40But there's no sign of the Porsche outside his house.
20:45Let's go and scoot around and see if we can find the car.
20:47Right.
20:48Now, they just need to find it.
20:52In North London, there's news for Mark and Virgil.
21:02They have reviewed all of this, and she's more than happy for us to continue.
21:07Although the manager claims he is not liable for the debt, the office has looked at the evidence and instructed the agents to proceed.
21:18If they want to fight it in the courts later, by all means, they can give it a good card.
21:22Oh, I'm going to flip it down. He's going to go.
21:24OK.
21:31With the green light to seize property, the agents move in.
21:36OK.
21:37OK.
21:38OK.
21:39OK.
21:40OK.
21:41OK.
21:42OK.
21:43OK.
21:44OK.
21:45Because you have, I'm a high court enforcement officer.
21:46We need to come in again.
21:47Yeah.
21:48Because it's commercial, we can force our way in.
21:49We don't want to do that.
21:51But where it is there?
21:52Listen, we've spoken to the high court enforcement officer.
21:54We're removing stuff now.
21:55Right.
21:56Come on.
21:57We're coming in.
21:58Come on that way.
21:59No way.
22:00OK.
22:01Why you need to pay some voices of someone else?
22:04Have you been short?
22:05Don't let me swear on you.
22:08If they need their day in court, they can pay, and they can appeal afterwards.
22:12Good luck to them.
22:14Why don't we just think further?
22:1512 times.
22:16Never, ever, never.
22:19You understand?
22:20I prefer to take, that you take all the rest and close it down, and I spend 30,000 pounds
22:25with court to win all of you.
22:28This is principle.
22:29You know, to call it principle.
22:33I spoke with your office, and they got a bit more comprehensive information than us,
22:38and we can justify it in court if it gets to that point.
22:42So Mustafa is the one they were looking for.
22:51The man's friend arrives.
22:53Before you can remove goods, you need to establish that you're removing goods from the correct place.
22:57So before we reach the point of saying that this belongs to him, and this belongs to him,
23:01and this belongs to that person.
23:02So why are you here removing goods?
23:04Do you see what I mean?
23:05From my point...
23:07So it's a bit complicated.
23:08It's understand.
23:09For me, it's really simple.
23:11At this point, I am happy for me and my colleagues to move from here.
23:16We often get people who think they know better than us.
23:18We just let them waffle for as long as they want.
23:22Then we explain to them exactly what the law is.
23:25The office calls back.
23:27What we want to do now is actually secure on site.
23:30So ask everyone to leave.
23:32I've already spoken to a locksmith.
23:34So obviously if anyone's not going to leave, then just contact the police
23:37and ensure that they do leave the property.
23:39Yeah, we'll do that now.
23:42At this point, if it's not going to get paid,
23:44I need to officially ask you to please leave the premises.
23:47If you're not going to leave the premises, we will call the police,
23:50and they will arrest you.
23:52So are you guys interested to leave?
23:54Yes.
24:00Coming up...
24:01Hey, lovely.
24:02Gavin and Chris go behind closed doors.
24:04There's wood there.
24:05They locked me inside.
24:06Hello?
24:07Casey and Alex...
24:08Right side over there.
24:09...are on the prowl for a Porsche.
24:11Where are you going to park this car?
24:12And for Mark and Virgil...
24:143,500 impossible.
24:15There's still no sign of the dough.
24:173,500 impossible.
24:18Yeah, yeah, yeah.
24:19You're very picky.
24:20Agents Gavin and Chris are heading to the office of an airline.
24:32All right.
24:33So, yeah, let's see if our letter's here.
24:35They delivered a notice of enforcement two weeks ago.
24:39So someone's picked up our letters, but they've still refused to contact us to make payment.
24:45The agents have the authority to access the property, and as nobody's in, they call the locksmith.
24:52Hey, lovely.
24:53The company owes 4,000 pounds in refunds to two of their customers.
24:58Is that a lot as well?
24:59Yeah.
25:00By changing the locks, they can take control of the company's assets, which could be sold
25:03to pay off the debts.
25:04We want to make sure there's no one staying here, because you'll be surprised how many
25:05times we've actually entered the property, and it's going to take control of the company's assets, which could be sold to pay off the debts.
25:23We want to make sure there's no one staying here, because you'll be surprised how many times we've
25:26actually entered the property, and it's a total commercial property, and then we find there's
25:30people actually staying in back rooms.
25:32First thing we want to do is have a look around, see what the situation is here.
25:36They try to unlock the door that leads to the rest of the building.
25:42There's not as much assets as I'd like to see, but we don't know what's behind, or if there's offices upstairs.
25:49Gavin makes a discovery.
25:51I'm assuming these are the staff, and these are the numbers.
25:55Yeah, I start giving them a call.
25:59Hello.
26:00We're actually inside Turkmenstein's airline's office currently.
26:05If you can come to the office, that'd be fantastic.
26:07The woman they call soon arrives.
26:11If we can speak to someone who's high up in there, there's a small bit of money that needs to be paid.
26:16But says she has nothing to do with the airline.
26:20She's claiming that the company that we're looking for is different to the company that's actually using this space.
26:25She puts the agents in touch with their boss.
26:31He says the airline used the officers upstairs.
26:37So you've got a key for this main door to get the letters?
26:41I don't have any other keys, sir.
26:43OK.
26:45There's no key for the door to upstairs.
26:47Hey, get on.
26:48But the woman has found a number for someone at the airline.
26:51He's mobile, UK.
26:52I'll give him a quick call now.
26:57Please leave your message after the phone.
26:59I'll just have to send a bit of a selfie of us in the office.
27:02That might GM up.
27:03Yeah, yeah, yeah.
27:04But ten minutes later, there's no reply to Chris's voice message.
27:09I think they're wasting our time now.
27:11So it's giving us no choice now but to just go straight through next door and start listing the items.
27:17But before the locksmith starts drilling the lock, the woman reappears.
27:23Hello.
27:24Just let me try it.
27:25If I can find any spare keys, extra keys.
27:28That'd be brilliant, yeah.
27:33It's amazing how she just found, she knew where to find the keys straight away, isn't it?
27:38But even with the key, the door won't budge.
27:42It almost looks like so.
27:44It's not locked now, is it?
27:46Something to push her behind.
27:48It's been jammed shut.
27:50Right, there might be someone here.
27:53Hello?
27:54There's wood there?
27:55It's been locked for me inside.
27:56Hello?
27:57Do you want me to check that back door and make sure it's locked?
28:00Hello, anyone up here?
28:02Enforcement agent with a high court wrist.
28:03Is anyone here?
28:04I can't believe that.
28:07Mark and Virgil have spent four hours at a pizza restaurant trying to settle an unpaid mozzarella bill.
28:26It's not $3,500.
28:27It's $3,500 plus the box.
28:28Yeah, yeah, yeah.
28:29You're very picky on that.
28:31The agents have the authority to change the locks and to take control of goods if they believe they belong to a business responsible for the debt.
28:45Could we just consider paying?
28:48Yeah.
28:49If we want a symbolic thing of £1,000, I'll transfer you now and then I will take the court.
28:55We understand the symbol.
28:56But $4,500?
28:58Impossible.
28:59Because it would damage me.
29:00I got invoice to pay.
29:01I cannot be without funds because someone else is trying to rob me and you are trying to help them.
29:08So you're telling me you're willing to put down $1,000 but you're not willing to put the amount needed?
29:15Because I don't have it.
29:16The locksmith arrives.
29:21He'll be gone soon.
29:22But the agents give the man one last chance to pay.
29:25The only thing that I can do to help you out is to ask you if it's going to be paid.
29:30If he pays the debt, the restaurant won't be locked up.
29:34And if he believes he has a case to dispute the debt, he can appeal it in court.
29:41All right, so what you see is for him, if he's going to pay today, he's going to reduce the headache with the business being closed and he wants to know how much.
29:50Pay the money now.
29:52Everything that is owed.
29:53You go to court with all the evidence.
29:55A judge will see your side.
29:57He will then write an order where the money is going to go.
30:01For this job, you need your patience.
30:03Just keep plodding along, keeping the momentum up, keeping the pressure, then eventually they will pay.
30:11What do you accept here?
30:12The full amount.
30:13I'll come.
30:14You accept 75%?
30:15No.
30:16It's gone past that.
30:17We know they're going to pay.
30:18They don't.
30:19We've just got to be patient and it will come.
30:22Six hours after the day first arrived.
30:26Well, that's it.
30:27I just need your signature vessel there.
30:30It's just a receipt.
30:31Payment is made in full.
30:34What he's decided to do is he's cleared the amount, you know, to fight another day, basically.
30:40To come and go back to them, claim back the amount that they've taken.
30:43But it didn't feel good because it felt unjust, you know?
30:47Don't take some away.
30:48We're going to just pay off and I hope I don't see you two again, okay?
30:50Take care.
30:51They really thought we were bluffing, but we never bluff.
30:56Basically, it's who can wear the other guys down quicker.
31:00I'll be honest with you, that pizza looked really good.
31:03At the beginning when we came, really good.
31:05That's proper dough, proper oven.
31:07Good quality cheese as well.
31:08Come on, let's get some and eat and go home.
31:13Although payment has been made, if an appeal is successful, the money will be returned.
31:34Agents Chris and Gavin are searching the offices of an airline.
31:41Hello, is anyone up there?
31:43The company has failed to settle debts of over £4,000 owed to two of its customers.
31:50So, the agents are looking for assets that could clear the debt.
31:55Someone's actually put some wood behind the door to actually wedge it,
31:58which has given us an indication that someone's actually potentially stealing the property.
32:02So, I wouldn't be too surprised if there's someone upstairs now.
32:05Unbelievable.
32:06The last thing I want to do is secure the property and then later find there's actually someone locked in.
32:11They've tracked down a woman who works in the building.
32:14Do you want to be straight with me?
32:16Is there anyone sleeping upstairs?
32:19Because I'm worried about their safety.
32:21You don't have any idea.
32:22Sometimes, do you think someone might stay here every now and then?
32:26The sink is wet.
32:29So, obviously someone has been here recently.
32:32The reason why I say I'm worried for their safety is because we need to secure this property and lock it all up.
32:37And I can't lock this property up if I believe there's someone upstairs.
32:41Because I can't lock them in, do you understand?
32:43Someone's definitely is living here.
32:46Got fresh meat and fresh food.
32:48Some of the milk's not even out of date yet.
32:53Do you talk to anyone upstairs?
32:55You don't talk to anyone upstairs?
32:57No one's living here.
32:59They're rubbish.
33:01You don't have all this food and a nice little bike here as well.
33:05The tap's being used.
33:07The lady's claiming outside that she doesn't know if anyone lives upstairs.
33:11As the building is shared by two businesses and with no word from the airline, Chris calls the boss of the other company back to see if he can shed any light.
33:23Hello.
33:24We can see it's a commercial property.
33:26But on the top floor, there's people that live here.
33:29What's the situation with them?
33:31It is a guest house.
33:33Like, when I come from India, like, I use it for 10, 15 days when I'm there.
33:39You just basically sleep here occasionally.
33:41Is that what you're telling me?
33:42Absolutely correct.
33:43There's no one here with a tenancy agreement for upstairs separate to this contract.
33:48Right.
33:49OK.
33:50So what we're going to do is we're going to...
33:51There's a door which separates where we believe people are staying.
33:56And we think actually someone's been staying there very recently.
33:58So we're going to change the lock on that door so they cannot enter the offices.
34:03So what that means is they can enter through the back door but not come through the main offices.
34:08OK?
34:09Hopefully it's a case of very shortly this gentleman's going to call me and close off the whole debt.
34:14With no word from the airline, it's looking increasingly likely that the debt will be covered by the sale of assets.
34:22Alex and Casey are trying to recover a debt of over £19,000 from someone who has managed to elude them on a number of occasions.
34:42I've got a feeling he's probably parked it in one of the neighbouring streets.
34:47The man refuses to engage.
34:49What's the tail end?
34:50What's that over there?
34:51They know he owns a Porsche and they're trying to find it near his home.
34:57There it is.
34:58There it is.
34:59Found it.
35:00I got it.
35:01Go, go, go.
35:02Clap it.
35:03Clap it.
35:04At this point now, a vehicle sitting here that's, you know, hidden.
35:15Clearly hidden.
35:16It's nowhere near his house.
35:17It's a street over.
35:18I think we got him this time.
35:20OK, just to let you know, we've located your Porsche Cayenne.
35:25You've got about an hour and a half before the tow truck turns up to take it away.
35:29So it would be in your interest to come and speak to us.
35:32We'll be by the car.
35:35Already put the clamp on it.
35:38So now we immobilize it.
35:39I've just gone to the neighbour.
35:41Yeah.
35:42Showed him the picture of the number of hat in the car.
35:44He confirms that this is 100% his car.
35:47Perfect.
35:48I would like to take it away because this is the leverage now.
35:53It's worth £17,000 at auction.
35:55Before we do move it, even though we want to remove it, we should speak to him again through the...
35:59I shouted through the letterbox, but he didn't respond.
36:01I don't think he likes you.
36:02But clamping his car has finally got his attention.
36:06Here we go.
36:07Hello, sir.
36:08Hello, sir.
36:09Do you want to come over here and speak to me?
36:10Let's have a chat, shall we?
36:11Rather than deal with it this way.
36:13Right.
36:14So are you...
36:15Who are you, sir?
36:16What's your name?
36:17What is it to discuss?
36:18What's your name?
36:19What is it to discuss?
36:20Well, I need to know who you are so we can speak to you.
36:22Speak to me about what?
36:23What's your name, hon?
36:24Speak to me about what?
36:25About a high corporate which involves a vehicle.
36:27So do you want to tell me what your name is and we can go from there?
36:29Absolutely.
36:30I'll be honest, we're very easy to work with as long as you speak to us.
36:33I understand that you're upset about it, but we need to discuss it because it's not going
36:37away, is it?
36:38If we can speak to you and just work it out for a minute...
36:39So let's just be sensible about it and just have a chat about it, yeah?
36:42If you've got, like I said, two minutes, that's all we're going to do is talk to you
36:45at your house.
36:46He admits he's the person they've been looking for.
36:49Okay, thank you.
36:50I just want to work it out with you, mate.
36:51Honestly, I'm not going to fight on it.
36:54He says he's taken legal advice about disputing the debt.
36:59His explanation for not dealing with this is because a barrister has advised him not to
37:04speak to us, which is a rather ridiculous thing to do.
37:08The amount that's outstanding, $19,947.
37:12Don't know if you have that in your back pocket.
37:14What they've done is they've just decided that the best option is to ignore us, and so
37:19this is now what's happened.
37:21He's claiming that an appeal has gone in to have this judgement set aside.
37:26We haven't been notified by that, and I'm just going to call the office now to check
37:29whether they have received anything, because if they haven't, then he's going to have to
37:35make some kind of payment today.
37:37If there's no legal reason to stop the enforcement, the man could lose his Porsche today.
37:44Coming up...
37:53We've got the bike here.
37:55We've got the two computers.
37:57Chris and Gavin take stock.
37:59Swallowed roll.
38:00I'd have some good value this time last year.
38:03$19,000.
38:05And it's crunch time for the Porsche owner.
38:08How much can you raise?
38:23Alex and Casey have clumped a Porsche.
38:26You should have entered the door for us four times, didn't you?
38:28Yeah.
38:29We're trying to recover over £19,000.
38:32The man who owes the money says he's appealing the case.
38:36But Alex has looked into his claims.
38:39In November, a stay of execution was put on the case.
38:43Okay.
38:44In December, the stay was lifted.
38:45Right.
38:46And the instruction is enforcement is to continue.
38:49Okay.
38:50And what about the case?
38:51So the bad news is, we've come up with some kind of payment.
38:53That's what I said.
38:54No.
38:55Now only about $1,000.
38:57Oh.
38:58$19,000.
38:59I know.
39:00I know.
39:01We'll try and get something in place for him.
39:04What we've offered him is a payment today of some description.
39:08Release the vehicle.
39:10Allow him to speak to his barrister to find out what's happening with the court case.
39:14We're going to offer him a 10% deal, which is just short of $2,000.
39:17I think that's reasonable.
39:19Now he's met us, he seems to be quite happy to work with us.
39:22So, and you never know, he might win.
39:24So if the judgment gets set aside, then whatever he pays today, he gets refunded anyway.
39:29So the minimum is $19,94 and $80, basically.
39:32And then we could do, you said $1,500.
39:33But you can round it up for two grand.
39:34Yeah.
39:35Yeah, that's fine.
39:36Yeah, we have a deal.
39:37Yeah, we have a deal.
39:38Okay, I'll take a picture.
39:39I need you to sign this, hon.
39:40Yeah.
39:41Sign your name right there.
39:42Right there.
39:43Sign your name in there, sweetie.
39:44Yeah?
39:45Good man.
39:46See how easy that was?
39:47It's not very many people aren't very happy to see us in the beginning.
39:49He went from, you know, not liking us and our profession and not agreeing to speaking to us because he'd been advised incorrectly.
39:56And now that he's actually spoken to us, he understands that we're, you know, normal human beings.
40:01We have normal characteristics.
40:02We have a job to do.
40:03You all right, you know?
40:04I know I am.
40:05Seriously, shit.
40:06Good luck with the appeal.
40:07Yeah.
40:08We need to get on to our next one.
40:09Yeah.
40:10Yeah.
40:11Perfect.
40:12We got the bike here, got the two computers, got a lawn mower down there.
40:34Chris and Gavin are making a list of assets.
40:37That if a customer doesn't pay.
40:39To cover debts of over £4,000 owed by an airline to two of its customers.
40:44Toilet rolled.
40:45That had some good value this time last year.
40:48But finally...
40:49Hello, sir.
40:50Chris gets the call from the airline he's been waiting for.
40:55Yes, yes.
40:56Fantastic, sir.
40:58In a nutshell, we've left some letters here before and we haven't got any response.
41:03We've now got a High Court writ to take control of goods and later sell them.
41:08Can we try and see if we can prevent this from happening?
41:10I cannot pay you now because we have the county.
41:13I tell you, I tell you.
41:14This is if you transfer, we transfer from abroad.
41:17From Turkmenistan.
41:18This is international transfers.
41:20Okay.
41:21It should take, I know, minimum, minimum five days.
41:25This is minimum.
41:26Obviously, you must understand, we're not going to be staying here for that period of time.
41:29Even though you do have beds upstairs, we've just seen.
41:32So, what we're going to do for you, sir, I'm going to get those other doors, those locks changed.
41:36We're going to secure the items on site and then you can organise, get that paid.
41:40Once we receive the money, only at that time will we release those keys to either yourself or to one of your colleagues here.
41:47I'm one of your colleagues here, okay?
41:51Cheers, bye.
41:52Okay, yeah, let's get these locks changed.
41:54Two hours and a few drilled locks later.
41:58Shop's down being taken control of now.
42:00Gavin and Chris have finally got someone's attention.
42:08All right.
42:09Right, we're done.
42:10We are.
42:11That's better.
42:13Ready to go?
42:15Excellent.
42:20Right, lovely.
42:22On to the next one.
42:24A few days later, the money was paid as promised and the keys to the office handed back to the airline.
42:32Mark and Virgil spent six hours at a pizza restaurant attempting to recover over £2,000 for a mozzarella supplier.
42:45£2,207 and 97p.
42:50Impossible, impossible.
42:51Payment was eventually made in full, but the owner had said he would be appealing against the judgement.
42:58I prefer to spend £30,000 with court to win all of you. This is principle.
43:04It's three weeks since their visit and Mark's had an update.
43:09After we left, they wanted the refund.
43:13The restaurant manager called the agent's office the day after their visit.
43:18So the office turned around and basically said, can you please put that in writing?
43:22What did they say?
43:23That's as far as it got.
43:25They didn't make a complaint?
43:27No complaint.
43:28Nothing really, nothing?
43:29They suggested they wanted one, but they couldn't write an email.
43:33With no appeal made, the debt was settled with the supplier.
43:37In this job, I see it as we are their last line to get the money back.
43:43Happy client.
43:44Yeah, happy client as well.
43:46We are their final line, and that's why we always go the extra mile for them.
43:50At the end of the day, this is what we do for a living.
43:56Next time, Chris and Gavin are pushed to the limits.
43:59We can quite easily look at taking your vehicle away.
44:02Trying to get a £2,000 bill paid for a building surveyor.
44:06It's all I say.
44:07You can't get in the car.
44:08You can't tamper with goods in control.
44:11And Alex and Casey face aggression.
44:13I'm not talking to you.
44:15And anger.
44:16If you want to talk to me, talk to me outside.
44:18As they try to recover over £12,000 for a debt to a local council.
44:24Get on with what you're going to share then.
44:27There's more Call the Bailiffs next Monday night at nine.
44:30And if you or someone you know has been affected by the issues raised tonight,
44:35Channel5.com slash helplines has information and support.
44:40Next tonight on Channel 5.
44:42We're heading for Barnsley's overstretched, under-resourced Casualty 24-7,
44:47where every second counts.
44:48Where every second counts.
44:49Where every second counts.
44:54And you...
44:58...
45:04up here,
45:0811 years.
45:09No,
45:11no,
45:12we won't pay this much.
45:15When you seees all around,
45:16you'll see the prices,
45:18in case you see no habeos,