IndiGo passenger claims staff mishandled luggage, video goes viral

Watch how a Delhi-Bengaluru passenger confronted IndiGo staff over his damaged luggage, only for the situation to escalate.

Transcript

00:00That's Shravan Singh, a passenger travelling from Delhi to Bengaluru via Chennai, who

00:18found his luggage damaged.

00:20But when he confronted the Indigo ground staff, the situation quickly escalated.

00:48Singh's video showed the staff allegedly attempting to seize the passenger's phone

01:01and calling the police.

01:03The staff also claimed the luggage was overweight, but the passenger questioned why this wasn't

01:07the case.

01:22After the video went viral, many internet users shared their own stories of damaged

01:26luggage from airlines.

01:28Some condemned Singh for recording the video and questioned why he was carrying so much

01:32luggage in the first place.

01:34Singh, who initially uploaded the video on Instagram, later shared it on Next, calling

01:38out Indigo staff for their behaviour.

01:40Indigo responded with an apology and offered a voucher as compensation.